Jennifer Porteous is an accomplished executive director at Kaiser Permanente, currently leading the Consumer & Patient Experience Office. With 20 years of experience in strategic design and innovation, they have successfully driven transformative solutions across various organizations, including T-Mobile and Starbucks. As the founding lead of the Experience Strategy + Design team at T-Mobile, Jennifer established foundational processes that shifted the organization towards a customer-centric focus. Their educational background includes degrees in Political Science, Architecture, and Sustainable Building Advisor certification, underscoring a commitment to holistic and sustainable design practices.
Location
Bainbridge Island, United States
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