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Claire Pointon is a seasoned customer and marketing leader with extensive experience in digital transformation across various sectors including retail, FMCG, and telecommunications. Currently serving as Managing Director at Just Eat Takeaway.com since May 2023, Claire has held impactful roles such as Customer Director at John Lewis & Partners, where leadership encompassed customer function accountability for both retail and financial services. Previous positions include Chief Customer and Commercial Officer at Dixons Carphone and roles at Deutsche Telekom, where brand and consumer experience were pivotal. Claire holds a postgraduate degree in Strategic Marketing from the Chartered Institute of Marketing, further enhancing a robust background in brand strategy, innovation, and customer experience leadership.