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Mark Loder is the Executive Director of Market & Customer Research at JPMorgan Chase & Co., where they lead initiatives in market research and service design. Previously, Mark held various positions, including Senior Manager of Customer Insights and Customer Research Manager at eBay, and contributed as a Global Marketing Analyst at Dyson. Mark also gained experience at QVC as a Consumer Insight Manager and has a background as a Market Research Analyst at LEGO Group. They began their career in consumer services through a graduate intake program.