Gwen M. is a seasoned business transformation and change management professional with over 25 years of experience in various banking functions and franchises. An accredited SAFE Scrum Master and PRINCE2 practitioner, Gwen holds Chartered Banker status and is currently pursuing a Bachelor of Arts in Accounting at Edinburgh Napier University. From 2017 to 2020 at RBS, Gwen led significant change initiatives in Digital HR and operational projects, while currently at JPMorganChase, they hold the position of VP Learning Partner. Since 2022, Gwen has been instrumental at NatWest Group in enhancing the Customer Journey model and improving colleague experiences through data-led insights and strategic planning.
Location
Edinburgh, United Kingdom
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