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Giovanna Scalera has an extensive career in banking and customer service, highlighted by leadership roles at prominent institutions such as The Bank of New York and JPMorgan Chase, where responsibilities included managing branch operations, developing staff, and ensuring compliance with regulatory standards. Scalera also has experience in the hospitality industry as a Restaurant Manager/Event Planner at Martelli Italian Specialties, overseeing staff training and event coordination. Currently, Scalera serves as a Customer Service Representative at Tiffany & Company, delivering exceptional service as a tri-lingual ambassador for the brand. Educational background includes studies at CW Post College and Katherine Gibbs School, alongside a linguistic course at Scuola Dante Alighieri in Rome.