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Erika Inui-Ybañez serves as the Vice President and Product Manager at JPMorganChase, where they focus on product marketing strategy and innovation in fraud operations and customer protection. With over a decade of experience, Erika has led significant transformations in customer engagement and operational efficiency, managing global teams and multiple scrum initiatives. Prior to this role, Erika held various leadership positions in sales and customer service at eTelecare Global Solutions. Erika earned a Bachelor of Arts in Communication Arts from the University of the Philippines Los Baños.