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Pooja Bais is a seasoned Senior Learning Experience Architect at JM Family Enterprises, Inc. since April 2018, focusing on customer-centric training solutions across various modalities for over 3,000 automotive dealer partners. Bais has successfully led initiatives to modernize training approaches, notably launching a subscription-based micro-learning platform that generated over $500,000 in annual revenue. Previously, Bais worked as a Learning Designer at Ultimate Software and as an Instructional Designer & E-Learning Developer at Forest Bounty LLC, where responsibilities included managing innovative learning content and establishing a consulting business for diverse industries. Additionally, Bais has extensive experience from Old Dominion University, where roles included Instructional Designer, Database Developer, and Project Coordinator, contributing to the development of advanced educational software and training modules. Bais holds a Master of Business Administration as well as a Master of Computer Science from Old Dominion University.