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Tamer Shafik is currently the Lead Regional Customer Service Manager at Jaguar Land Rover MENA, where they manage a team to enhance customer satisfaction across 42 retailers in 18 countries. Previously, Tamer held various roles, including Warranty Manager and Dealer Standards Coordinator at Jaguar Land Rover and Area Technical and Warranty Manager at General Motors. With a B.Sc. in Mechanical Engineering from Cairo University, Tamer has over two decades of experience in service operations and customer relations in the automotive industry. Their expertise includes warranty management, dealer standards implementation, and driving customer satisfaction initiatives.