Carolina Andersson is an accomplished operations and client experience leader with over a decade of experience in the BPO and contact center sectors. Currently, Carolina serves as the Senior Manager of the Digital Care Team at Jackson Hewitt, where they lead online service delivery and client outreach initiatives. Previously, Carolina was the Senior Operations Manager at Stewart Lender Services, directing a 300-person offshore operation. Carolina holds a Bachelor’s degree in English as a Foreign Language and a Master’s degree in Business Management from Universidad Latina de Costa Rica. Fluent in English and Spanish, Carolina excels in fostering team cohesion and driving performance in high-volume environments.
Location
Venice, United States
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