Michelle Sumulong is an experienced IT professional with expertise in service desk operations, technical support, and end-user support. Currently serving as an IT Service Desk Tier 2 Analyst at J.D. Irving, Limited since September 2018, Michelle provides deskside support through various communication channels. Previous roles include IT Service Desk Engineer at Elitser Technologies LLC, where support was provided to a major Gulf region company, and IT Specialist for Farah Leisure Parks Management LLC, operator of Ferrari World and Yas Waterworld Abu Dhabi. Michelle's career also includes positions at Penta IT Services, Kamal Osman Jamjoom Group LLC, and Concentrix as a Technical Support Engineer. Michelle holds a Bachelor of Science in Commerce with a major in Information Technology from St. Paul University Philippines.
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