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Emmanuelle Jégo is a Data Science Director and Head of AI Analytics - Decision Intelligence at Ipsos, where they focus on leveraging data to enhance customer experience and satisfaction. With over 15 years in the research industry, including more than 13 years at Ipsos in various roles, Emmanuelle has developed significant expertise in data management and statistical analysis. They possess a deep understanding of customer behavior and are passionate about applying new technologies to derive actionable insights from client feedback. Previously, Emmanuelle served as Scientific Director for Ipsos Loyalty in France, overseeing data-driven projects and analytics teams.