Kayla Van Baak has over 10 years of experience in customer success leadership, specializing in FinTech, subscription management, and SaaS. Currently serving as the Senior Director of Customer Success at Work 365, Kayla oversees a global team supporting customers in 60 countries, focusing on strategy execution, churn reduction, revenue increase, and product advocacy. Previously, Kayla held various customer success roles at companies including Chargify and Maxio, and is an Advisory Board Member for the Strategic AI Program at Our Lady of the Lake University. Kayla earned an Associate of Arts in Business Administration and Management from Cosumnes River College.
Location
San Antonio, United States