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Felipe Pinheiro is a seasoned professional with extensive experience in leading high-performance operations across KYC, customer success, and customer experience sectors. They currently serve as a CS Lead at Inter, where they focus on optimizing customer journeys and reducing churn rates through data-driven strategies. Previously, Felipe held leadership roles in operations and fraud prevention at companies like PicPay and Atlas Technologies, demonstrating expertise in data analysis and process improvement. Felipe's academic background includes a degree in History from the Universidade Federal do Espírito Santo and a postgraduate specialization in Indigenous Culture and Society in Brazil.