Nikki Koliwaske is a seasoned professional with over 15 years of experience in customer experience leadership and digital transformation. Currently serving as the Senior Director of Accountholder and Client Experience at Inspira Financial, they lead a division of over 500 specialists dedicated to health and wealth planning. Previously, Nikki held significant roles including Executive Director of Healthcare Operations and Director of Operations at TTEC, where they implemented comprehensive contact center solutions and enhanced operational efficiency. With a strong focus on employee empowerment and client communication, Nikki has consistently driven performance improvements across various organizations.
Location
West Palm Beach, United States
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