Michel Barbosa is an experienced operations and customer experience professional currently serving as a Senior Operations Manager at Insider Store since February 2024, after holding the position of Customer Experience & Logistics Manager. Previously, Michel spent eight years at QuintoAndar, culminating as Customer Experience/Operations Senior Manager for Latin America, focusing on improving operational metrics and managing a large BPO team. As Project Manager for QuintoAndar Mexico, Michel played a pivotal role in establishing operations from the ground up. Earlier roles at QuintoAndar included Operational Excellence Manager and Customer Experience Manager, where process improvement and operational excellence were key responsibilities. Michel's background also includes leadership and quality coordination positions at Medical Center Diagnose and Clinica Campinas. Education includes studies at FIAP and Universidade Anhembi Morumbi.