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Gabriel Shoshan, CSM, G.G., is an experienced professional with a diverse background in operations, project management, and systems analysis. Since October 2018, Gabriel has served as a Dynamics 365 Systems Analyst, Scrummaster, Product Manager, and Senior Quality & Delivery Lead at Ingram Micro, overseeing the deployment of Dynamics 365 across 11 countries for 9,000 users and managing technical resources. Previously, Gabriel was the Director of Operations at Brian Michaels Jewelers, achieving significant sales growth and optimizing store operations. With prior roles including Agile Project Manager at Dynamics Four and General Manager at Jared the Galleria of Jewelry, Gabriel consistently exceeded performance metrics and has a strong foundation in gemology from the Gemological Institute of America.