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David Pratt is a resilient professional with extensive experience in information technology and employee management, showcasing a proven ability to lead large-scale projects and drive business improvements. Previously, they served as a Principal Consultant - ServiceNow Architect at Infosys, and held several managerial roles at UMass Memorial Health Care, including overseeing IT service quality and implementing the ServiceNow platform. David’s career also features significant positions at organizations such as Xerox and Lucent Technologies, where they managed teams and improved service delivery. Committed to sustainable growth, David focuses on creating strategic solutions that exceed customer-driven needs.