Debjit Sanyal is a seasoned professional with over 17 years of experience in Contact Center Management, Customer Service Operations, and Service Delivery. They have held key roles at Infosys BPM, including Sr. Practice Lead and Delivery Head, focusing on delivery excellence and client service. Debjit has a Master's degree in Telecom Technology from Sikkim Manipal University and has successfully utilized ITIL methodologies and process improvement strategies throughout their career to enhance user experiences and operational success. Their past positions include managerial roles at ITC Infotech and MSR IT Ltd., where they managed global service desk operations and drove service transformation initiatives.
Location
Germany
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