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John Applebaugh is a seasoned professional in customer success and operations with extensive experience across various industries. Currently serving as a Senior Customer Success Operations Specialist at Immersive Labs since February 2022, John previously held significant roles at nCloud Integrators, where responsibilities included managing Gainsight implementations and training new consultants. At Jamf, John developed customer engagement strategies and improved customer satisfaction across multiple segments. Early career experiences include research analysis at the National Defense University and the United States Department of Defense, where John focused on national security policy and socio-cultural data analysis. John holds a Master’s Degree in International Studies from Old Dominion University and a Bachelor’s Degree in History from the University of Minnesota.