iHerb is a U.S. based multichannel direct-to-consumer e-commerce retailer, specializing in vitamins, supplements, nutrition and other natural products.

Started in 1996, our company promoted the benefits of the herb St. John's Wort; hence the name: iHerb. Since then, we have grown to offer one of the largest selections of high quality nutritional products in the world. iHerb carries more than 30,000 products made by over 1,000 well-known, respected brands. Shipping to 150 countries, our customers are as diverse as the products we offer. Combining our advanced e-commerce platform and state-of-the-art warehouses, customers find features such as speedy re-ordering and up-to-the-minute stock information. iHerb’s distribution centers are also industry-registered by NSF International, earning Good Manufacturing Practice (GMP) registration.
Mission: Offer our Customers earth’s best selection of available natural products, at the best possible value, delivered with the most convenient experience

Health & Wellness

iHerb

iHerb's headquarters in Perris, CA, United States

Emun Z.

Zach Thomann

Clarice Hovsepian

Son-Jai Paik

Mike Cody

BT Bitarafan

The Software Development team at iHerb is responsible for designing, building, and maintaining the company's e-commerce platform, ensuring a seamless and efficient shopping experience for customers. This team leverages advanced technologies and best practices in software engineering to enhance website performance, implement new features, and ensure system scalability and security. By collaborating across disciplines, they work to integrate innovative solutions that support iHerb’s mission of delivering high-quality natural products with exceptional value and convenience.

Software Development

The Operations Management team at iHerb plays a crucial role in ensuring the efficient functioning of the supply chain and warehouse operations. This team oversees inventory management, optimizes shipping processes, and implements strategies to enhance operational efficiency, all while maintaining compliance with industry standards. By coordinating across various departments, they ensure that iHerb can deliver a wide selection of high-quality natural products to customers worldwide, consistently fulfilling the company's mission of providing exceptional value and convenience.

Operations Management

The Marketing and Customer Experience team at iHerb is dedicated to enhancing brand visibility and customer satisfaction across diverse global markets. This team develops targeted marketing strategies, oversees customer retention initiatives, and ensures high-quality content delivery, while also managing customer service operations to provide seamless support. By leveraging analytics and insights, they aim to refine customer interactions and foster loyalty, ultimately aligning with iHerb’s mission of delivering exceptional natural products and experiences to customers worldwide.

Marketing and Customer Experience

The Data and Analytics team at iHerb is responsible for harnessing data to optimize business operations and enhance customer experience. This team analyzes sales trends, customer preferences, and inventory dynamics to provide actionable insights that drive strategic decision-making and improve product offerings. By leveraging advanced analytics and data engineering, they aim to elevate iHerb's service quality and maintain its competitive edge in the e-commerce landscape.

Data and Analytics

The Leadership Team at iHerb is responsible for setting the strategic direction of the company, ensuring operational excellence, and fostering innovation within the e-commerce space. Comprising key executives such as the CEO, CTO, and CFO, this team collaborates to enhance customer experience, optimize supply chain efficiency, and drive sustainable growth while upholding the company’s mission of providing the best selection of natural products at competitive prices.

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iHerb

Org chart

Teams

Software Development

Operations Management

Marketing and Customer Experience

Data and Analytics

Leadership Team

Offices

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iHerb

Org chart

Teams

Software Development

Operations Management

Marketing and Customer Experience

Data and Analytics

Leadership Team

Offices

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