Priscila Araújo is an IT Services Manager with over ten years of experience in ITIL process management and implementation, focusing on incidents, problems, SLAs, changes, and configuration management. Currently, Priscila serves as a Gerente de serviços de TI at iFood and has held various positions at Zoop, including IT Services Coordinator and IT Services Specialist. Priscila graduated with a degree in Information Systems and has multiple ITIL qualifications, including an ITIL Expert certification.
Location
Osasco, Brazil
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