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Wilbert John Uy has extensive experience in IT service management and delivery, beginning as a Service Desk Analyst at Atos from February 2007 to April 2012. After this role, Wilbert progressed to a Process Analyst at Atos from April 2012 to October 2015, where responsibilities included creating and revising Service Desk processes. Between November 2018 and October 2019, Wilbert held multiple managerial roles at IBM, including Operations Manager and IT Support Help Desk Manager, focusing on team performance and career development. Most recently, Wilbert served as Service Delivery Manager at Tata Consultancy Services from March 2021 to March 2023 and as Client Delivery Manager at Insight from August 2023 to October 2024. Wilbert holds a Bachelor of Science in Information Technology from Central Colleges of the Philippines and a degree in Civil Engineering from Mapua Institute of Technology.