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Tom Smyth is an accomplished Senior Customer Solutions Engineer currently working at IBM following the acquisition of Apptio, where Tom held the position of Senior Consultant in software implementation. With extensive experience in technology business management, Tom has previously worked as a Manager in Innovation Tax at Grant Thornton, focusing on SME and large company clients, and as a Senior Consultant in R&D tax and incentives at Ayming. Tom's professional journey includes roles at Cova Advisory, EY, and Catalyst Solutions, where responsibilities ranged from managing R&D tax portfolios to providing clients with guidance on grants and incentives. Educational qualifications include a Postgraduate Diploma in Tax Law from the University of Johannesburg and a BCom in Investment Management from the University of Pretoria.