Sherif Hossam El-din is currently the Team Lead for NA x86 Servers Support at IBM and Lenovo, bringing extensive expertise as a Technical Escalation Engineer and subject matter expert in server support. Sherif accumulated five years of experience in technical support roles, excelling in remote assistance and client satisfaction at IBM from 2018 to 2023. Prior to this, Sherif worked as an Instrument and Automation Control Engineer at Amal Petroleum Company from 2015 to 2018, where responsibilities included maintaining critical engineering systems and supervising technicians. Sherif holds a Bachelor's degree in Engineering from Misr International University and is presently pursuing further education at Collège De La Salle.
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