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Rahul Pandita is an experienced professional with over a decade in customer success, service delivery, and cloud operations. Currently serving as a Manager of Technical Support Engineering at IBM, they focus on driving client satisfaction, retention, and revenue growth. Previously, at TO THE NEW, Rahul successfully managed cloud services and built strong client relationships while maintaining high customer satisfaction scores. They hold a PGDM in Operations Management from the Institute of Management Technology, Ghaziabad, and a Bachelor of Technology in Electronics and Communications Engineering.