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Nicoletta Paglia is currently the Q2C Operations leader for Global Accounts Receivable at Kyndryl, with a focus on enhancing operational efficiency. Previously, Nicoletta held various roles at IBM, including Global Team Leader and Subject Matter Expert in Service Customer Fulfillment, where they analyzed processes and drove improvements across global operations. Nicoletta also worked as a Senior Service Desk Agent at Hewlett-Packard, managing customer communications and coordinating support efforts. Their expertise lies in process excellence, project management, and customer service operations.