Ken Wakefield is a Senior Critical and Strategic Account Manager and EMEA Team Lead in Critical & Strategic Account Management at IBM, where they focus on customer satisfaction and relationship management. With over 30 years of experience, Ken has held various roles in customer service, technical support, and systems administration, including positions at Lotus Development Canada and the Bank of Montreal. Ken has managed high-profile accounts in the IBM Software Accelerated Value Program and has developed strong relationships with both customers and internal teams. Their educational background includes studies in Programming and Systems Analysis at the Institute for Computer Studies Honeywell.
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