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José Christian Andalon Velázquez is a Senior Customer Support Engineer at IBM, where they currently excel in their role. Prior to this, they held various positions including Coordinator at Advanced Data Services, Dispatcher at MICROFORMAS, and Supervisor at SOTECSA, where they oversaw engineers and managed service levels for multiple financial institutions. José also served as a Project Leader at CADEN, managing a team of around 80 engineers, and worked in operations management at Cosmocolor S.A. de C.V. They have a truncated degree in Computer Systems Engineering from Universidad ICEL.