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Andrea Ritterbeck is a Technical Director at IBM, specializing in IBM Cognos Analytics and Agile software development. Previously, they held several roles at IBM, including Requirements Manager, Business Intelligence Lead, Business Analyst, and Lead Application Developer. Andrea also worked as a Content Writer at Textbroker International and a Web Solutions Client Account Manager at Dominion Marine Media, LLC. Their experience includes serving as a Frontend Web Developer for Operation Smile. Andrea earned a Bachelor's degree in Communication from Ohio University.