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Miriam H. is currently an Operational Readiness Manager at HSBC, where they help drive change for Supported Banking Journeys. They have previously held roles as a Customer Experience Manager, Vulnerability Oversight and Supported Banking Manager, and Sustainability Manager, showcasing a diverse background in operational roles. Before working at HSBC, Miriam was a Course Facilitator at the NHS, co-facilitating psycho-educational courses for individuals dealing with mental health challenges. They are pursuing a Bachelor of Science degree in Geography at the University of Manchester, having excelled in their A Levels and GCSEs.