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Laura Chinchilla Lopez has extensive experience in customer service, fraud prevention, and credit management across various organizations. Laura began a career as a Customer Service Representative at Sykes, then progressed to a Team Lead at HP, overseeing a team and managing partner requests. In subsequent roles at HP, Laura advanced to Global Fraud Prevention and Credit Supervisor and eventually Global Fraud Prevention and Credit Manager, where responsibilities included fraud assessments and team management. Laura's tenure at Bank of America involved supervising a large team of Fraud Analysts to detect fraudulent transactions. Educational qualifications include a Bachelor's degree in Psychology from Universidad Hispanoamericana and a degree in Business Administration from Universidad Estatal a Distancia de Costa Rica.