Hire Horatio offers call center, back-office support, marketing campaigns, admin support, and social media management services.

Consulting

Information Technology

Outsourcing

Hire Horatio

The Santo Domingo office specializes in customer success, talent acquisition, and operational management within the Dominican Republic.

Santo Domingo

Hire Horatio's headquarters in New York, NY, United States

Jose Herrera

Amelia Sabater

Rita Saoud

Laura Arayma Gonzalez Jimenez

Jared Karson

Elizabeth Pablo

Alex Ross

The Client Services Team at Hire Horatio is dedicated to ensuring exceptional support and satisfaction for clients utilizing the company’s diverse services. They manage client relationships, address inquiries, resolve issues, and proactively enhance the customer experience through tailored solutions and strategic communication. By collaborating closely with other teams, they aim to deliver seamless service and foster long-term partnerships with clients.

Client Services Team

This department oversees client relations and ensures customer satisfaction through effective service management.

Client Services

This department oversees the coordination and execution of operational strategies and processes.

Operations Management

The Data and Technology Team at Hire Horatio focuses on leveraging data analytics and technology to optimize operational efficiency and enhance service delivery across the company's offerings. This team is responsible for analyzing real-time data, implementing innovative business processes, ensuring IT governance and security, and developing data-driven strategies to improve client outcomes in call center and back-office support services. Their interdisciplinary expertise drives continuous improvement and compliance within the technological framework of the company.

Data and Technology Team

The Customer Experience Team at Hire Horatio is dedicated to ensuring exceptional service delivery and client satisfaction across all support channels. This team works collaboratively to address customer inquiries, resolve issues, and implement process improvements, while also overseeing trust and safety measures to enhance the overall client experience. Their focus is on building lasting relationships and continuously optimizing the support processes for both clients and customers.

Customer Experience Team

The Finance and Legal Team at Hire Horatio is responsible for managing the company's financial operations, including budgeting, forecasting, and compliance with regulatory requirements. They also oversee legal matters, ensuring contracts and agreements align with company policies while mitigating risks. This team plays a crucial role in supporting business growth through strategic financial planning and maintaining legal integrity.

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Hire Horatio

Org chart

Teams

Client Services Team

Client Services

Operations Management

Data and Technology Team

Customer Experience Team

Finance and Legal Team

Offices

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Hire Horatio

Org chart

Teams

Client Services Team

Client Services

Operations Management

Data and Technology Team

Customer Experience Team

Finance and Legal Team

Offices

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