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Tia Smalls is a seasoned hospitality professional currently serving as the Director of Housekeeping at Hilton Grand Vacations. With a Bachelor of Science in Business Administration and Management from the College of Charleston, Tia has held various managerial roles, including General Manager at Red Roof Inn and Housekeeping Manager at Charleston Harbor Resort and Marina. They have a proven track record in managing housekeeping operations, training staff, and ensuring high standards of service across multiple properties. Their experience spans over a decade in the hospitality industry, consistently focusing on quality, service improvement, and team development.