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Rakesh Reddy Garlapati is a seasoned IT professional with a robust background in service desk management and technical support. Currently serving as Service Desk Lead at Hexaware Technologies since May 2023, Rakesh manages daily operations and leads a team in providing high-quality IT support. Prior experience includes a role as IT Support Engineer at Fortray Global Service Limited, where responsibilities included supporting various Windows platforms and business applications. Rakesh's earlier experience as Network Administrator at GradeSpot Academy involved network configuration and management. Rakesh holds a Master's degree in Cyber Security from the University of Hertfordshire and a Bachelor's degree from Vignan Institutions of Technology.