Helpshift is a mobile-first customer service platform. It delivers a great in-app help experience for many of the world's top mobile apps and mobile games. Whenever users need help they can get it right in the app with an always-on help experience that delivers immediate, automated solutions to many issues.

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Helpshift

Helpshift's headquarters in San Francisco, CA, United States

Amit Choudhary

Kathy Krul-Manor

Erik Ashby

Shiyam Sunder

Samantha Pang

Suraj Shewale

Mithil Oswal

Sameer M.

Kp Akash

Syed Ibrahim

Tanya Gupta

Harshad Golwalkar

Sathya Priya Nandagopal

Timothy Dien

Matt Emma

Ravikumar Pawar

The Engineering team at Helpshift is responsible for developing and maintaining the mobile-first customer service platform. This includes creating and optimizing in-app help features, ensuring seamless user experiences, implementing automated solutions for common issues, and leveraging machine learning to enhance product capabilities. The team works collaboratively to innovate and deliver high-quality software, supporting top mobile apps and games globally.

Engineering

The Marketing and Sales team at Helpshift focuses on driving customer acquisition, engagement, and retention through targeted marketing campaigns and strategic sales initiatives. They are responsible for promoting Helpshift’s mobile-first customer service solutions, managing paid media, developing product marketing strategies, and building strong relationships with key partners and clients to expand the company’s global footprint.

Marketing and Sales

The Leadership Team at Helpshift is responsible for driving the company's strategic vision and overseeing the execution of key initiatives across product development, customer success, and overall growth. This team collaborates to enhance the mobile customer service platform, ensuring it meets the evolving needs of users while fostering innovation and maintaining high standards of service delivery.

Leadership Team

The Customer Success and Support team at Helpshift ensures that clients maximize the value of their mobile-first customer service platform. They provide seamless implementation, ongoing support, and strategic guidance to optimize customer experiences within mobile apps and games. This team is dedicated to driving user satisfaction, retention, and holistic growth for Helpshift's clientele.

Customer Success and Support

The Human Resources team at Helpshift focuses on managing all aspects of employee relations, including talent acquisition, culture development, and overall employee well-being. They work to foster a positive work environment, align HR strategies with business goals, and ensure that Helpshift attracts and retains top talent in the mobile customer service industry.

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Helpshift

Org chart

Teams

Engineering

Marketing and Sales

Leadership Team

Customer Success and Support

Human Resources

Offices

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Helpshift

Org chart

Teams

Engineering

Marketing and Sales

Leadership Team

Customer Success and Support

Human Resources

Offices

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