Juan Vallejo is an Operations Program Specialist at Alma, currently leading the Customer Experience team with a focus on coaching, team development, and strategic initiatives. With over 10 years of diverse experience, Juan previously served as Operations Manager at Equinox, where they improved operational efficiency and customer satisfaction. In addition, they have worked as a freelance Certified Strength and Conditioning Coach, building a strong client network. Juan's educational pursuits include a Bachelor of Arts in Industrial and Organizational Psychology from Baruch College and an Associate of Arts in Liberal Arts from the Borough of Manhattan Community College.