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Alma Gonzalez is an experienced operations professional currently serving as an Operations Associate at Alma since March 2023. Prior to this role, Alma worked at Banner Health from May 2017 to March 2023 as an Accounts Receivable Associate, where responsibilities included reviewing denied claims from health insurance payers and resolving complex billing issues. Alma's background also includes experience as an Office Administrator at Hanger, Inc. (May 2015 - May 2017), focusing on insurance verification, payment posting, and customer inquiries. Earlier roles include working as a Customer Service Representative at Arriva Medical (January 2014 - May 2015), a Data Entry Specialist/DM Coordinator Assistant at Saban Community Clinic (June 2011 - November 2012), and various positions from front desk to Medical Administrative Assistant at South Central Family Health Center (June 2002 - June 2008), where administrative and patient management tasks were performed.