Monika Steiner serves as the Global Head of Customer Experience at Headspring, by Financial Times & IE Business School, since 2015, where responsibilities include leading the global customer experience team, overseeing strategy and execution to enhance learning experiences, and ensuring alignment with corporate objectives. Previously, Monika held roles as Programme Director and Senior Programme Manager at Headspring, focusing on executive development and customized education programs. Prior experience includes working as Corporate Manager at IE Business School, where Monika facilitated the design and delivery of tailored learning experiences, and as an Italian Lecturer at Swinburne University of Technology. Monika's educational background includes an MBA from IE Business School and a BA in Foreign Languages from Università degli Studi di Verona, complemented by studies at Université Stendhal in France and Deutsches Oberschule Fallmerayer in Germany.
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