John Owen is a Senior Director of Technology Support Services at Harvard Business School, where they lead a large team responsible for delivering technical support to the HBS community. With a background in IT Service Management, John has overseen initiatives aimed at enhancing service delivery and user experience. Previously, John served in various roles within HBS, including Operations Coordinator and Associate Director, driving innovation and self-service offerings. They hold a B.A. in Music History/Theory and History from Hiram College and a Master's in History from the University of Massachusetts Amherst.
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