Gemma Jones is an accomplished compliance professional with extensive experience in regulatory monitoring and compliance assurance across various financial institutions. Currently serving as a Senior Manager in Compliance Monitoring at Hargreaves Lansdown since January 2023, Gemma has previously held key positions at Brooks Macdonald, Brewin Dolphin, Julius Baer, Credit Suisse, Masthaven Bank, Nationwide Building Society, and HSBC Retail Banking and Wealth Management. Expertise includes designing and implementing compliance frameworks, conducting investigations, overseeing financial promotions, and developing training programs focused on conduct risk and customer treatment. Gemma's analytical skills and proactive approach to compliance have consistently contributed to enhanced regulatory adherence and improved operational outcomes in the financial services sector.
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