In 1961, a South Australian pharmacist, Mr Alan A Russell OBE, met a distressed hairdresser. She told him a customer had slipped in her shop and was suing her and that she had no public liability insurance. 
 
Mr Russell imagined pharmacists being placed in the same position and recognized the opportunity to provide a vital service. He had the idea to provide specialized insurance cover against risks of running a pharmacy. 

In 1963, Guild Group was founded. We have grown from a small business focused on the pharmacy industry, into a multi-faceted business dedicated to protecting Australian professionals. 

Guild Group now includes seven financial and professional services companies encompassing a comprehensive Shared Services team to support all businesses within the Group: 

GUILD INSURANCE provides business insurance, professional indemnity, home & contents and car insurance. 

ACERTA is the intermediary division of Guild Insurance responsible for developing commercial insurance products with our Broker partners that are then distributed through their networks. 

GUILD TRUSTEE SERVICES provide quality super solutions for the allied health and childcare industries. Our super funds are GuildSuper, Child Care Super, and GuildPension. 

GUILD SHARED SERVICES partner with the business to provide advice and support that help deliver on our strategy. They include Finance, People & Culture, Technology and Risk departments. 

MERIDIAN LAWYERS is a boutique law firm providing legal advice in insurance law, health law, corporate and commercial law, employment law, commercial litigation and dispute resolution.  

GUILD SOLUTIONS, INC. augments the Group’s data processing and business analytics requirements. 

GOLD CROSS endorses pharmacy products and services badged with the Guild's logo.

Insurance

Legal

Professional Services

Guild Group

Paul Cassidy

Bill Lowres

Yen Ping Fong

Maree G.

Chris Sandhu

The Technology Development team at Guild Group is responsible for designing, developing, and implementing innovative software solutions to enhance the efficiency and effectiveness of the company’s diverse insurance and financial services. This team collaborates with various departments to create tailored applications, particularly focusing on the Guidewire platform for insurance operations, while ensuring seamless integration of technology across the organization. By leveraging their expertise in software development, they play a crucial role in optimizing data processing, analytics, and overall service delivery to Australian professionals.

Technology Development

The Customer Experience and Support team at Guild Group is dedicated to ensuring exceptional service and support for clients across all business sectors. This team is responsible for managing client relationships, addressing inquiries, and providing tailored solutions that enhance customer satisfaction. They work collaboratively with other teams to effectively communicate product offerings and resolve claims, ensuring that clients feel valued and supported throughout their journey with Guild Group.

Customer Experience and Support

The Human Resources Function at Guild Group focuses on enhancing employee experience and supporting organizational growth through strategic talent management, training, and development initiatives. This team is responsible for recruiting top talent, facilitating employee training programs, and driving cultural transformation, ensuring that the workforce is engaged, skilled, and aligned with the company's mission of protecting Australian professionals. They also provide HR advisory services and oversee administrative functions to maintain a positive work environment across all divisions.

Human Resources Function

The Business Analysis and Reporting team at Guild Group plays a crucial role in driving data-driven decision-making across the organization. They analyze business processes, gather requirements, and deliver comprehensive reports that inform strategic initiatives and operational improvements. By collaborating with various departments, the team ensures that insights are effectively integrated into business strategies, thereby enhancing overall performance and service delivery within the Group.

Business Analysis and Reporting

The Finance and Accounting team at Guild Group plays a critical role in managing the organization's financial health and ensuring compliance with regulations. Responsible for budgeting, forecasting, and financial reporting, the team oversees accounts payable and receivable, manages financial systems, and provides strategic insights to support business growth across the Group's diverse operations. Their expertise ensures efficient allocation of resources and fosters sustainable financial practices throughout the organization.

Finance and Accounting

The Leadership Team at Guild Group is responsible for setting the strategic direction and vision of the organization, ensuring alignment across its diverse financial and professional services. Comprised of key executives, including the CEO, CFO, CIO, Chief People Officer, and Chief Risk Officer, this team collaborates to drive operational excellence, manage risk, and foster innovation, while also promoting a culture of accountability and service to protect Australian professionals effectively.

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Guild Group

Org chart

Teams

Technology Development

Customer Experience and Support

Human Resources Function

Business Analysis and Reporting

Finance and Accounting

Leadership Team

Offices

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Guild Group

Org chart

Teams

Technology Development

Customer Experience and Support

Human Resources Function

Business Analysis and Reporting

Finance and Accounting

Leadership Team

Offices

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