Nathalia Teixeira de Oliveira is a seasoned professional with over 20 years of experience in customer success, customer experience, and strategic marketing, having worked across various sectors including retail, telecommunications, and education. Nathalia has held roles such as Proprietor at Sempre Bonita, Coordinator of Commercial Development and Relationship at Kroton, and Customer Experience Manager at Petz, where they led numerous projects focused on customer journey optimization. Nathalia also served as Customer Experience Manager at Kopenhagen e Chocolates Brasil Cacau and worked as a Senior Marketing Consultant at Telefônica Brasil for a decade. They hold a Master’s degree in Consumer Experience Management from ESPM and an MBA in Strategic Business Management from FIA Business School.
Location
São Paulo, Brazil