The new Greater Anglia franchise began operating on 16 October 2016. We provide intercity, commuter and rural services throughout Essex, Suffolk, Norfolk, Cambridgeshire and Hertfordshire, including the Stansted Express service. We’re responsible for over 3,000 employees, operate 1,300 train services per day and we’re at 133 stations. 

Greater Anglia is transforming the railway in East Anglia. We’re replacing every single train with brand new trains with air conditioning, plug and USB points and fast free wifi, which started to come into service during 2019. We’re introducing better timetables with more frequent services and more peak-time seats into London. Follow our transformation story at www.greateranglia.co.uk/newtrains/latest-news. 


Rail

Transportation

Greater Anglia

Greater Anglia's headquarters in East of England, United Kingdom

This department oversees the planning, execution, and completion of projects, ensuring they meet objectives and are delivered on time.

Project Management

This department is responsible for the management and execution of train driving and associated operational activities.

Train Operations

The Operations and Maintenance team at Greater Anglia is responsible for ensuring the smooth and efficient operation of train services across the region. This team manages fleet maintenance, implements operational standards, and trains drivers while overseeing facility management and ensuring compliance with quality, health, safety, and environmental (QHSE) regulations. By collaborating on projects and supporting systems, they play a crucial role in the overall enhancement of the rail service and passenger experience.

Operations and Maintenance

The Customer Experience and Support team at Greater Anglia is dedicated to enhancing passenger satisfaction and ensuring seamless service delivery. This team oversees customer service management, accessibility support, and experience strategy, focusing on implementing initiatives that improve service quality and address customer needs. By leveraging insights and feedback, they work collaboratively to shape a positive travel experience across Greater Anglia’s extensive network.

Customer Experience and Support

The Engineering and Technical Management team at Greater Anglia is dedicated to overseeing the development, implementation, and maintenance of cutting-edge train technologies and infrastructure. This team drives innovation and continuous improvement in engineering processes, ensuring that new trains meet safety and performance standards while enhancing passenger experience. Their collaborative efforts support the timely delivery of projects, including the introduction of the new fleet, and aim to optimize operational efficiency across all services.

Engineering and Technical Management

This department is responsible for managing and optimizing the performance, support, and cybersecurity of the fleet.

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People (9)

Jobs (0)

Other teams

Train Operations

Operations and Maintenance

Customer Experience and Support

Engineering and Technical Management

Fleet Operations

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People (9)

Jobs (0)

Other teams

Train Operations

Operations and Maintenance

Customer Experience and Support

Engineering and Technical Management

Fleet Operations

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