Whitney Adams is an experienced professional in the insurance and customer service sectors, currently serving as the Voice of the Customer Program Manager at Grange Insurance since February 2019, where responsibilities include evolving the VOC program and leveraging insights. Previous positions at Grange Insurance also include roles as a CAE Operational Effectiveness and Change Management Specialist, AMD Claims Quality and Performance Specialist, and Claims PL AMD Senior Representative, focusing on claims resolution and operational improvements. Prior to Grange, Whitney held various positions at Allstate from October 2011 to February 2019, culminating as Operations Performance Manager, and also worked as a Bodily Injury Adjuster. Early career experiences feature roles as Education Coordinator at Neighborhood House Louisville and Caregiver at Home Instead. Whitney holds a Bachelor of Arts in Psychology from Murray State University.
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