Soumi Das is an experienced IT Customer Support professional with a strong background in client management, currently serving as an Associate at MoveInSync Technology Solutions Pvt Ltd. Previously, Soumi worked as an Assistant Lead and Client Manager at Google, where responsibilities included leading daily helpdesk operations, managing escalations, monitoring service level agreements (SLAs), and guiding the support team to resolve issues efficiently. Soumi collaborates with cross-functional teams to drive process improvements and utilizes Power BI for data analysis and dashboard creation. Soumi is pursuing a Master of Business Administration in Accounting and Finance from Amity University Online, expected to graduate in 2026.
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Bengaluru, India
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