Delon Smith is an experienced professional in customer success and technical account management with a diverse background in IT sales and support. At Mandiant, Delon served as a Senior Customer Success Manager for the EMEA region from November 2021 to December 2022, guiding customers through their journey from onboarding to renewal. Previously, Delon held various roles at NetTrace, ranging from Technical Account Manager to Service Delivery Manager, where responsibilities included pre-sales support and managed services for IT security. Delon's early career involved positions at Cable Feeder Systems, focusing on account management and sales strategy. Currently, Delon is a Senior Customer Success Manager at Google, while pursuing a Bachelor of Applied Science in Psychology at The Open University.
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