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Carlos Negron is a dedicated Program Manager specializing in NextGen User Care Support Platforms Strategy. With extensive experience across the technology industry, they have proven to be an effective leader in managing complex global projects, developing strategic narratives, and establishing successful governance frameworks. Previously, Carlos held positions at notable companies including Google and Citrix, where they drove innovative support initiatives and improved customer experiences. They are fluent in both English and Spanish and hold a Bachelor's and Master's degree in Business Administration from Florida International University.