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Carissa Koo

Head of Scaled Support Systems & Experience, Digital Support Experience, Cloud Support (PgM focus)

Carissa Koo is the Head of Scaled Support Systems & Experience in Cloud Support at Google, where they focus on enhancing digital support experiences. Previously, Carissa served as a Senior Business Operations Manager at Castlight Health, overseeing large-scale projects and improving efficiency across multiple departments. They also held key roles in startups like Augmedix and Jiff, contributing to substantial growth and operational streamlining. Carissa began their academic journey at Wellesley College, earning a Bachelor of Arts in Psychology, and later pursued a Post-Baccalaureate Certificate in Pre-Medicine at San Francisco State University.

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San Francisco, United States

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