IndiGo is India’s largest passenger airline with a market share of 53.5% as of October, 2021.

Aviation & Aerospace

IndiGo

Pieter Elbers

Wolfgang Prock-Schauer

Neetan Chopra

Saguna Vaid

Mark Sutch

Abhijit DasGupta

Gaurav M. Negi

Anil Parashar

M. Damodaran

Pallavi Shardul Shroff

Gregg Albert Saretsky

Rahul Bhatia

Vikram Singh Mehta

B. S. Dhanoa

Venkataramani Sumantran

The Customer Experience and Service Management team at IndiGo is dedicated to enhancing passenger satisfaction and operational efficiency across all customer touchpoints. This team oversees inflight services, crew planning, and customer service training, ensuring that all staff are equipped to deliver exceptional service. Additionally, they focus on digital solutions and data governance to continuously improve the overall travel experience, while maintaining the airline's strong brand reputation through effective communication strategies.

Customer Experience and Service Management

The Leadership Team at IndiGo is responsible for strategic decision-making and overseeing the airline's operations across various domains, including network planning, flight operations, finance, and customer service. They collaborate to enhance the overall efficiency and performance of the airline, drive innovation in technology, and ensure exceptional customer experiences, ultimately aiming to strengthen IndiGo's position as India's largest passenger airline.

Leadership Team

The Finance and Procurement team at IndiGo is responsible for managing the company's financial strategies, ensuring optimal resource allocation, and overseeing procurement processes. This team plays a pivotal role in aircraft acquisition and financing while maintaining compliance with taxation regulations. Their efforts support IndiGo's operational efficiency and financial stability, enabling the airline to sustain its leadership in the market.

Finance and Procurement

The Human Resources and Talent Acquisition team at IndiGo is responsible for attracting, developing, and retaining top talent across the organization. This team focuses on strategic hiring practices, fostering a diverse and inclusive workplace, and implementing HR policies that enhance employee engagement and operational effectiveness. By leveraging data analytics and market insights, they ensure that IndiGo maintains its competitive edge in the aviation industry.

Human Resources and Talent Acquisition

The Engineering and Technical Operations team at IndiGo is responsible for ensuring the safety, efficiency, and reliability of the airline's fleet. This team oversees aircraft maintenance, engineering support, and performance optimization, while collaborating closely with flight operations to implement technical solutions that enhance operational performance and passenger experience. Their expertise is essential for maintaining regulatory compliance and upholding IndiGo's reputation as a leading airline in India.

Engineering and Technical Operations

The Marketing and Digital Strategy team at IndiGo focuses on enhancing brand visibility and customer engagement through innovative digital marketing campaigns and strategic brand positioning. They analyze market trends, optimize customer retention strategies, and manage social media presence to drive ticket sales and increase market share in India's competitive aviation sector. Collaborating with cross-functional teams, they leverage data insights to refine marketing efforts and ensure alignment with overall business objectives.

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IndiGo

Org chart

Board & advisors

Teams

Customer Experience and Service Management

Leadership Team

Finance and Procurement

Human Resources and Talent Acquisition

Engineering and Technical Operations

Marketing and Digital Strategy

Offices

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IndiGo

Org chart

Board & advisors

Teams

Customer Experience and Service Management

Leadership Team

Finance and Procurement

Human Resources and Talent Acquisition

Engineering and Technical Operations

Marketing and Digital Strategy

Offices

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