Karl Johnson-Taylor is an experienced IT Service Desk Manager currently at Gigaclear since December 2019, with previous extensive experience at PepsiCo from 1997 to 2019, where roles varied from IT Service Desk Lead to Infrastructure Project Analyst. At Gigaclear, responsibilities include managing the ticketing system, process improvements, and supporting various technologies, while at PepsiCo, Karl led a service desk team and significantly improved customer satisfaction. Earlier roles at Vodapage and Vodafone focused on customer retention and direct engagement with clients. Karl’s educational background includes attendance at The Roseland School from 1982 to 1987.
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